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1.How long does it take to set up an hosting account?
   Orders can be set up in less than 60 minutes during normal business hours.

2.Do you offer 24/7 technical support?
Yes. We take your support questions 24 hours a day, 7 days a week. Please send all your question to support@ansysnet.com. We also offer telephone support at  +603 -    6021 2316 from 10.00am to 7.00pm Monday to Saturday except on Public Holidays.

3.What does it mean to "manage" my account?
If you've ever deals with some web hosting company, you know that it can be a difficult and lengthy process just to change some information or creating a new email addresses. It may require multiple, confusing emails before changes can be made. Now, however, ansysnet.com gives you the ability to make all of those changes online! You can change your password or creating new emails in just a few seconds, using our site manager/control panel system. Access your domain from any web browser 24 hours a day, 7 days a week, using your username and password.

4.What is a DNS?
DNS (Domain Name System) is a system that translates a domain name from letters (www.ansysnet.com) into a numerical IP address (202.71.101.78). Each time you register a domain name you must specify your DNS information. If you register a domain name through Ansysnet.com, you can use DNS information free of charge! This is known in the industry as "parking" a domain- parking is free using ansysnet.com's servers. You can also change the DNS information at any time, also free of charge, but be aware, your new DNS host may charge you a parking fee.

5.How long does it take for DNS changes to take effect?
Typically, the DNS changes will be completed within 24 to 72 hours. This is standard Internet propagation time. The central registry databases update automatically, upon your submission of new information.

6.Domains registered through domain registry?
Please choose appropriate nameservers name when registering your domain name under MYNIC or INTERNIC. If in doubt you may use our FREE service to register a domain name once you subscribe to our web hosting package:

Primary Server Name: ns1.ansysnet.com (202.71.101.78)
Secondary Server Name: ns2.ansysnet.com (202.71.101.77)

7. What happens if I go over my bandwidth limit?
You will be billed RM1 (US$0.27) per 100MB over your allotment.

8.Can I host international domains with ansysnet.com?
Yes, we currently have clients that use .com. .my .ca, .il, .tc, .nu, .ve, and many other international domain names.
9. Do you offer NT or UNIX plans?
We offer UNIX web hosting accounts (Linux). We do not offer Windows for web hosting for several reasons, especially high cost of licensing.

10. How do I access my Cpanel control panel?
You can login to your Cpanel control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name.

11. Where are my statistics?
Click the report button after logging into Cpanel and click on Tools option, then click on Web/FTP Stats. This will open your statistics for that domain.
12.What is the full path to my cgi-bin?
/home/username/public_html/cgi-bin

13. Which folder do I load my web pages to?
You should place all of your web documents in the public_html directory.

14. I keep getting errors when trying to publish with Frontpage?
The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.

15. Can I have CGI outside of the bin?
Yes, CGI will function in the public_html folder.

16. What version of Perl comes installed on your servers?
Perl 5.8.0. (subject to upgrading from time to time)

17. What version of PHP comes installed on your servers?
PHP 4.3.11. (subject to upgrading from time to time)

18. What version of MySQL comes installed on your servers?
MySQL 4.0.24-standard (subject to upgrading from time to time)

19. What is the correct path to Perl?
/usr/bin/perl

20. What is the correct path to sendmail?
/usr/sbin/sendmail

21. I've uploaded my site and still see "under constructions ..."?
You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

22. How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.

23. Why isn't my SSI working?
In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.

24. How do I access my webmail?
Simply go to:
http://www.yourdomain.com/webmail
Remember when logging in, that your username must be in the form of username@domain.com and not just username.

25. Where can I setup new e-mail accounts?
ew e-mail accounts can be setup in your control panel by clicking on "Mail Menu" --> "Add/Manages/Remove accounts."

26.How do I access my control panel?
Simply go to:
http://www.yourdomain.com/cpanel
where yourdomain is your website domain
27. What is the correct way to setup my e-mail account?
Microsoft Outlook / Outlook Express:
Display Name: Your Name
Email Address: something@yourdomain.com
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourdomain.com
Account Name: something@yourdomain.com
Password: E-mail account's password

Netscape Email:

Your Name: Your Name
Email Address: something@yourdomain.com
Reply to address: something@yourdomain.com (you can leave this blank)
Organization: Your Company / Organization Name
Server Name: mail.yourdomain.com
Server Type: POP3
Username: something@yourdomain.com
Outgoing Mail (SMTP) Server:mail.yourdomain.com
Outgoing mail server username: Your ISP Username / Your Control Panel Username

28. How do I upload my webpage?
You will need to either use the file-manager built into your control panel, or use FTP client. The recomended FTP's are Coffee Cup Direct FTP or WS_FTP
Your login information should be as follows:
ftp.yourdomain.com
Username: username@yourdomain.com
Password: yourpassword

Note that this information is CASE-SENSITIVE!

29. How do I check my total Bandwidth and space usage?
All this detail is available under your control panel home page.

30. Does it matter where I register a domain name?
No, you can register your domain name at any domain registration company of your choice. Once you have registered a domain name you may then sign up with ansysnet.com in order to host it. Please make sure you enter ns1.firstonline-server.net as Primary Server Name and ns2.firstonline.net as Secondary Server Name.

31. Will you place any ads on my site?
NO, we will never place any ads, banners, pop-ups or advertising of any kind on your website. You have full control of your ftp and can upload your own webpage according to your requirement.

32. Do you offer a money back guarantee?
If you are unhappy with our service, we offer an unconditional 7-day money back guarantee on all hosting charges subject to 10% administrative charges. No refund available for domains name

33. Do you support Active Server Pages (ASP), Cold Fusion?
No, our servers are LINUX based and we do not support it. This is only supported on Windows NT platform. We have chosen the simplicity and many useful features of using LINUX servers. The wide availability of scripts supported on LINUX based operating systems and the ease of use makes LINUX systems the choice of all leading web based companies. We support Perl, PHP, Java etc.

34. Is a site manager/control panel available with my website?
Yes absolutely. Both hosting packages include a feature rich and very user friendly control panel/site manager. This is included and enables you to manage your entire site with ease. You will be able to set-up your email accounts, view detailed traffic statistics, and perform various other admin tasks with the click of a button.

35. What is your refund policy?
No refund will be made for domains name registration once the domain had been registered. Refund is only applicable for Web Hosting if you are not satisfied with our service within 7 days from order date subject to 10% administrative charges